Ohio’s Consumer Sales Practices Act (“CSPA”)

The Ohio Consumer Sales Practices Act (“CSPA”) found in Sections 1345.01 through 1345.99 of the Ohio Revised Code, prohibits individuals and companies providing goods and services to consumers from engaging in unfair, deceptive and/or unconscionable acts or practices in the sale, lease, or other transfer of those goods or services for personal, family or household purposes.

CSPA applies to most businesses with which you deal everyday including:  car dealers, home construction and home improvement service providers (builders, roofers, siding installers, etc.), retain stores, health clubs, mortgage brokers and many other types of businesses.


There are real and unpleasant potential consequences for those who violate CSPA.  If a consumer succeeds in proving a CSPA violation, the consumer can elect to either rescind (undo) the transaction or recover actual economic damages and, in certain cases, up to $5,000.00 in non-economic damages (such as emotional distress).  In some cases, the consumer may even recover three times his/her actual economic damages and attorney’s fees.  Often just the threat of these potential consequences leads to a quick resolution of your claim.